Your data protection rights under European regulations
We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This page outlines how we comply with GDPR requirements and what rights you have regarding your personal information.
We process your personal data under the following legal bases:
You have the following rights regarding your personal data:
You can request confirmation of whether we process your personal data and obtain a copy of that data. We will provide this information in a commonly used electronic format.
If your personal information is inaccurate or incomplete, you have the right to request corrections. We will update your data promptly upon receiving your request.
Also known as the "right to be forgotten," you can request deletion of your personal data when it is no longer necessary for the purposes it was collected, or if you withdraw consent.
You can request that we limit how we use your data in certain circumstances, such as when you contest the accuracy of the data or object to processing.
You have the right to receive your personal data in a structured, commonly used format and transmit it to another service provider.
You can object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
We do not use automated decision-making or profiling that produces legal effects concerning you.
To exercise any of these rights, contact us at [email protected] with your request. We will respond within one month of receiving your request. In complex cases, this period may be extended by two additional months, and we will inform you of any such extension.
For GDPR-related inquiries, you may contact our data protection representative at [email protected]. We take your privacy concerns seriously and will address them promptly.
Your personal data is processed and stored in South Africa. If data is transferred to countries outside the European Economic Area, we ensure appropriate safeguards are in place to protect your information.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals within 72 hours of becoming aware of the breach, as required by GDPR.
If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with your local supervisory authority. However, we encourage you to contact us first so we can address your concerns directly.
We regularly review our data protection practices to ensure ongoing GDPR compliance. This page will be updated to reflect any changes in our approach or relevant regulations.